Venice actually has two train stations, Venice Mestre Rail Station and Venice Santa Lucia Rail Station.
Venezia Mestre railway station (Italian: Stazione di Venezia Mestre) is a junction station in Venice’s mainland frazione of Mestre and it is not on Venice island but on the mainland.
The rail station is located at Piazzale Favretti 1 – 30170 Mestre, Tel. 892021 (timetable – tickets booking and sale), 041.784319 (help desk), Fax 041.784498
Customers with disabilities can contact tel. 041.785570 or 041.929472 or fax 041.785038.
You can get to the city from the station by taking a city bus or by calling a taxi at tel. 041.936222.
Santa Lucia is Venice’s train station (Stazione Ferroviaria Santa Lucia) located in the Cannaregio district.
Tel.892021 (timetables), 041.785670 (help desk), Fax 041.785038.
The rail station is located at Fondamenta S. Lucia – 30100 Venice.
Customers with disabilities can contact tel. 041.785570 or fax 041.785038.
Santa Lucia train station is very well connected to the rest of Italy with Eurostar trains, Intercities, Interregional and local trains. Inside the station there are trolleys for your luggage which can be taken up to the waterbus stop using the side exit of the station. You can leave your luggage at the left luggage office (near platform 14), which is open daily from 6 am to midnight. If you need help transporting your luggage in Venice, you can phone Cooperativa Trasbagagli at tel.+390415203070.
*** Be sure to NOT get off at the Mestre Station, which is on the mainland and 9 km before Venice ***
As you leave the station’s main entrance, head towards floating waterbus platforms. Buy a ticket before boarding the No. 1 Vaporreto which makes stops all along the Grand Canal, or the No. 82 express boat to San Marco Vallaresso.
For detailed information on train timetables and ticket prices you can check the Railways website www.trenitalia.it
Services for the Disabled:
The Venice Mestre and Venice Santa Lucia rail stations are well accessible to disabled persons. The stations have access ramps, wheel chair access restroom facilities, and two Welcome Centres. Reserve 24 hours in advance if you are planning to take advantage of the assistance service offered for boarding the train. To date, the ticket and travel information counters have unfortunately not been adapted to disabled persons. The Venice-Mestre station has motorized wheel chair lifts to reach the platforms, although they are not always in service. Access to the boarding platforms is not a problem in the Venice Santa Lucia station as there are no underground passages.
The Disabled Welcome Centre of the Mestre and Venice-Santa Lucia stations (Tel.041-785570 – Fax 041-785038) are open to the public from 7:00 am until 9:00 p.m.
Contact the following services before departure to request pass keys that give access to motorized wheel chair lifts installed on four bridges in San Marco district:
Informa handicap Service in two offices of Mestre and Venice:
The Centres for Assistance to Disabled Travellers (CAD) present at 255 stations can, on traveller’s request, organise assistance for journey in departure and arrival stations. There is a single contact number from anywhere in Italy – 199-30-30-60 – every day (including Sundays and Bank Holidays) from 7:00 am to 9:00 pm.
Office of Public Relations in Ca’ Farsetti, S. Marco 4136, open every morning from Monday to Friday, from 9:00 am to 1:00 pm. Tel. 041-2748088.