Arriving in Venice by Train
Venice has actually two train stations, Venice Mestre Rail Station and Venice Santa Lucia Rail Sation.
The Mestre rail station in not in Venice island but in the mainland.
The rail station is located in Piazzale Favretti 1 – 30170 Mestre,Tel. 892021 (timetable – tickets booking and sale), 041.784319 (help desk), Fax 041.784498
Customers with disabilities: tel. 041.785570 – 041.929472 Fax 041.785038
You can get to the city from the station by taking the city bus or by taxi (Call a taxi: tel. 041.936222).
The Santa Lucia is Venice’s Train Station (Stazione Ferroviaria Santa Lucia) at Cannaregio district. Tel.892021 (timetables), 041.785670 (help desk), Fax 041.785038. The rail station is located on Fondamenta S. Lucia – 30100 Venice.
Customers with disabilities: tel. 041.785570, Fax 041.785038.
Santa Lucia train station is very well connected to the rest of Italy with Eurostar trains, Intercities and Interregional and local trains. Inside thes tation there are trolleys for your luggage which can be taken up to the waterbus stop by using the side exit of the station. You can leave your luggages at the left luggage office (near platform 14), open daily from 6am to midnight. If you need help transporting your luggage in Venice, you can phone the Cooperativa Trasbagagli (tel.+390415203070
*** Be sure to NOT get off at the Mestre Station, which is on the mainland and 9 km before Venice ***
As you leave the station’s main entrance, head toward the floating waterbus platforms. Buy a ticket before boarding the No. 1 Vaporreto which makes stops all along the Grand Canal, or the No. 82 express boatto San Marco Vallaresso.
For detailed information on train timetables and ticket prices you can check the Railways website www.trenitalia.it
Services for the Disabled:
The Venice Mestre and Venice Santa Lucia rail stations are well accessible to disabled persons. The stations have access ramps, wheel chair access restroom facilities, and two Welcome Centres. Reserve 24 hours in advance if you are planning to take advantage the assistance service offered for boarding the train. To date, the ticket and travel information counters have unfortunately not been adapted to disabled persons. The Venice-Mestre station has a motorized wheel chair lifts to reach the platforms, although they are not always in service. Access to the boarding platforms is not a problem in the Venice Santa Lucia station as there are no underground passages.
The Disabled Welcome Centre of the Mestre and Venice-Santa Lucia stations (Tel.041-785570 – Fax 041-785038) are open to the public from 7:00 am until 9:00 p.m.
Contact the following services before departure to request the pass keys that giveaccess to the motorized wheelc hair lifts installed on four bridges in the San Marco district:
- Informa handicap Service in the two offices of Mestre and Venice:
- The Centres for Assistance to Disabled Travellers (CAD) present at 255 stations can, on the traveller’s request, organise assistance for thej ourney in the departure and arrival stations. There is a single contact number from anywhere in Italy – 199-30-30-60 – every day( including Sundays and Bank Holidays) from 7.00 to 21.00.
- Office of Public Relations in Ca’ Farsetti, S. Marco 4136, open every morning from Monday to Friday, from 9:00 am to 1:00 pm. Tel. 041-274808